This policy covers refunds for Octafusion Solutions LLP’s services and digital products. Any refund period or guarantee advertised for your purchase takes priority over the general restrictions below. See the product-specific policies at the end of this page for applicable exceptions.
Octafusion Solutions LLP provides custom services and digital products. For custom website, software and design work, refund requests are assessed against the agreed scope, work completed and delivery commitments. The download-specific conditions below apply to instant digital products, not automatically to commissioned services. Contact us with your order reference to discuss an issue.
General Digital-Product Conditions
These restrictions apply only where they do not conflict with the refund terms advertised for your purchase or the product-specific policies below.
🔒 1. No Refunds for Digital Products
Due to the nature of:
- AI prompts
- Frameworks
- PDFs
- Scripts
- Downloadable files
- Templates
- Training content
- Single-use access links
All sales are final.
Once you have access to the product, refunds cannot be issued.
This policy does not limit rights available under applicable law or the buyer-protection and dispute procedures of your payment provider.
🟢 2. Refunds ARE allowed in these situations
You may request a refund only if:
- You purchased the same product twice
- You were charged incorrectly
- You did not receive access due to a technical issue
- The product was not delivered
In such cases, we will fix access or issue a refund promptly.
🚫 Not Eligible for Refunds
Refunds will NOT be provided for:
- “I changed my mind”
- “I didn’t expect this type of product”
- “I don’t need it anymore”
- “I downloaded everything already”
- “I thought it would include something else”
- “I already knew this content”
- “I didn’t like the results from my AI model”
Digital products cannot be un-accessed once delivered.
3. Delivery and Access Records
When reviewing a request, we may use available order, payment and delivery records. For downloadable products, relevant access records may also be considered. These records do not override applicable statutory rights or payment-provider protections.
🛠️ 4. Technical Issues
If you cannot:
- Access your product
- Open files
- Download content
- Receive updates
Contact us at info@octafusion.in
We will resolve it or refund you if the product is inaccessible.
👥 5. Third-Party Platform Purchases
If you paid through PayPal, Razorpay or another authorized payment processor:
- Refunds use the relevant processor’s refund workflow
- We comply with their buyer protection policies
- Access may be revoked after refund
Where a purchase is refunded or reversed, associated product access may be withdrawn. Raising a dispute does not itself remove your applicable rights.
🧾 6. Contact for Refund Questions
📧 info@octafusion.in
We respond within 24–48 hours.
Product-Specific Policies
The following additional provisions apply only to the named product. Other products remain subject to the general policy and the terms stated in their respective offers.
OctaTextStudio — 14-Day Refund Policy
OctaTextStudio purchases include a 14-day refund period from the date of purchase. You may request a full refund during this period, including after accessing or using the product.
Email support@octafusion.in with your purchase email and marketplace receipt or transaction number. Access associated with the refunded purchase will be withdrawn once the refund is processed.
This product-specific policy overrides the general “no refunds,” access-based, and refund-exclusion provisions elsewhere on this page for OctaTextStudio purchases. It does not limit any rights you have under applicable law.