Refund Policy

General Refund Principles

This policy covers Octafusion Solutions LLP’s digital resources, SaaS applications and custom services. Refund conditions vary by product and purchase channel. Where terms conflict, the following order applies:

1. Mandatory consumer rights under applicable law.
2. Applicable purchase-specific refund promises and checkout terms, including those administered by a merchant of record.
3. Product-specific refund provisions.
4. General refund conditions.

Accessing, using or downloading a product does not automatically remove statutory rights or an expressly advertised refund guarantee. Payment-provider buyer-protection and dispute procedures remain available where applicable.

AI Prompt Packs & Downloadable Digital Products

This section covers 101 Premium Landing Page Prompts, YouTube Thumbnail Prompt Packs, AI image and video prompt collections, downloadable templates, PDFs, ZIP files, frameworks, scripts, training content and future digital resource packs.

Immediate-access digital products are generally non-refundable for change-of-mind requests only where this condition was clearly disclosed before purchase and is permitted by applicable law. This general condition does not override a purchase-specific guarantee, including the Digistore24 offer below.

Contact us about duplicate payments, incorrect charges, missing delivery, corrupted or unusable downloads, products materially different from their advertised description, or any other circumstance requiring a remedy under applicable law. Depending on the issue and your applicable rights, appropriate remedies may include correcting the charge, restoring access, supplying usable files, replacement or a refund. Downloading files alone is not a reason to refuse a remedy.

Personal preferences, familiarity with the content or dissatisfaction with an AI model’s results do not by themselves establish a defect. These considerations do not restrict an advertised refund period or remedies for misleading descriptions or other legal entitlements.

Product-Specific Refund Policies

Future SaaS products

Other hosted software products follow their individually advertised refund periods and access terms, together with applicable statutory rights.

Purchases Through Third-Party Marketplaces

The refund promise disclosed for your specific product and checkout channel applies together with relevant platform procedures and statutory rights.

Digistore24

The 101 Premium Landing Page Prompts offer purchased through Digistore24 has an advertised 60-day refund period beginning on the purchase date. That guarantee applies to this offer; the general change-of-mind or final-sale restriction does not override it. Follow the refund procedure in your Digistore24 order confirmation or checkout terms.

WarriorPlus and JVZoo

Use the refund period expressly stated for the purchased offer. Neither marketplace is assigned a universal refund period by this policy. OctaTextStudio retains its 14-day guarantee. Follow the applicable platform instructions; where requests are directed to the vendor, contact Octafusion.

Direct purchases and payment processors

Direct purchases using PayPal, Razorpay or other supported processors follow the published product-specific terms and relevant payment and consumer-protection rights. These payment processors are distinct from sales marketplaces and merchants of record such as Digistore24. Use of PayPal does not itself mean that every purchase carries a particular seller refund period.

Where a platform requires you to initiate a refund through its own process, follow that process. Contact us if you need help identifying the correct route.

Custom Development & Professional Services

For website, software and app development, AI development and automation, design, marketing and consulting services, refund requests are assessed under the applicable contract, agreed milestones, completed work, delivered assets, delivery commitments and legal obligations.

Digital-download change-of-mind restrictions do not automatically apply to commissioned services. Contact us with your project and payment reference so we can review the issue against the agreed scope.

How to Request a Refund or Delivery Remedy

Email info@octafusion.in and include your purchase email, order reference, product name, purchase date and a description of the issue. For marketplace purchases, include the marketplace receipt or transaction number and follow any required platform refund process. Submit requests within the applicable advertised refund period; statutory rights may provide separate remedies or deadlines.

We may review available order, payment, delivery and access records to resolve your request. These records do not override a refund guarantee, statutory rights or applicable payment-provider protections. If access, downloads, files or promised updates are unavailable, contact us for assistance and the appropriate remedy.

Approved refunds are processed through the applicable purchase channel. Processing and payment receipt times depend on that channel and payment provider. Access associated with a refunded or reversed purchase may be withdrawn, subject to applicable rights. Raising a dispute alone does not remove your rights.